UX PORTFOLIO · HEALTHCARE AND CIVIC TECH

Designing for the people who keep healthcare running.

Nami Goeku is a Product Designer with a background in Medicare and Medicaid compliance operations.

CASE STUDIES

Selected work

Two case studies, each rooted in a specific place, a specific population, and a measurable change.

2025 · Regional SNF Network · 300+ facilities

Rewriting the audit readiness workflow

Staff were reconstructing survey-ready binders by hand the night before state audits. I partnered with QA directors across 14 facilities to redesign the audit prep tool, cutting prep time 64% and turning a reactive panic into a rolling routine.

ABOUT THE DESIGNER

The Designer

With a background in behavioral research, two years in regulated healthcare, and a stubborn insistence that accessibility is a craft, and collaboration at the forefront to drive forward solutions. 

I came to UX through behavioral research — three years watching autistic adults navigate systems that had been designed without them in mind. That habit of observation is the spine of every project that followed.

For the past two years I've been embedded inside a Medicare and Medicaid compliance operation, supporting more than three hundred skilled nursing facilities. The phrase "patient-facing" is a misnomer in this world: the user is just as often the QA director, the floor nurse, the caregiver translating for their parent.

I've shipped features with Hack for LA and Dev Launchers, and delivered three end-to-end web redesigns from discovery through launch.